Refund & Cancellation Policy

This cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through MASHO Perfumes. At MASHO Perfumes, we strive to ensure your complete satisfaction with every purchase while maintaining fair business practices.

Guidelines specific to certain brands may vary. Please review the applicable guidelines before making a purchase.

Order Cancellation

Return Timeline

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team immediately.

• The request will be entertained once we have checked and determined the issue at our end.
• This should be reported within 3 days of receipt of products.
• For faulty delivery complaints (e.g., stolen, damaged, or empty packages), an unboxing video is mandatory for your query to be entertained.
• Our customer service team will review your complaint and take appropriate action.

What Can Be Returned?

• Faulty or defective products (e.g., damaged attar bottles, non-working burners)
• Products different from what you ordered
• Products that look different from their description
• Products that do not match the size you ordered
• If you are unsatisfied with the MASHO Perfumes range of attars

What Cannot Be Returned?

Warranty Items

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them. We will assist you in connecting with the manufacturer's customer service team.

Conditions for Returning Products

• Products must be unused and in the same condition as you received them
• Products must be returned in their original condition, along with bills, tags, and labels
• Items must have original packaging intact
• Products must be unsoiled and in their original form
• Brand packaging should remain intact
• Replacement availability depends on stock at the time of the return request

Return Process

1. To initiate a return for an eligible product, send an email to returns@mashoperfumes.com
2. Include your order number, product details, and reason for return in your email
3. Once your request is reviewed, you will receive instructions on how to return the item
4. After we receive your returned product, it will be inspected
5. We will send you an email to notify you about the receipt of your returned product
6. If approved after quality check, your return will be processed according to our policies

Refund Process

Depending on your payment provider, it may take an additional 3-10 business days for the refund amount to reflect in your account after our processing.

Return Shipping

• Damaged or Defective Products: MASHO Perfumes will cover the return shipping costs for damaged or defective items
• Change of Mind: Customer is responsible for return shipping costs if returning due to change of mind
• Return Instructions: Detailed return instructions will be provided once your return request is approved
• Product Condition: All returns must be in their original packaging with all included accessories

Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new effective date.